When doctors consider switching to a new EHR, there are many variables. It is important to be aware of the pros and cons before switching to a new EHR.
In the past 8 years the growth has EHR adoption has skyrocketed, from 9% in 2008, up to 83% in 2015.
However not all doctors are satisfied with their EHR. In fact due to EHR satisfaction rates dropping in the past few years, many doctors are thinking about switching to a new EHR in 2017.
To assist with this task, here are x tips to help doctors make the switch to a new EHR.
1. Find a simple system
The reality is that most people who operate the EHR system in your practice are not IT trained professionals. They may basic computer literacy (typing, emailing, web navigation) but aren’t likely to be able to manage detailed reports or streams of data.
Looking for an EHR with a user-friendly, customizable interface is a great first step. In basic terms, the harder it is to figure out how to use, the less likely you will get full benefit from switching to a new EHR.
2. Don’t follow old routines
Just because an older EHR system has 5 steps to complete a task, doesn’t mean this should be the accepted norms. Look for an EHR that can automate simple tasks (e.g. reminders, messaging, schedule confirmation) so that your team can focus on more important details.
It is very clear now that paper-based processes aren’t the most efficient, but the same is true for. many long established EHR systems. Look for new innovations and automations to make your workflow and day simpler.
3. EHR Training and Support is essential
If you and your staff are not properly trained when switching to a new EHR, then you are likely going to limit yourself greatly. There are so many nuances and technical shortcuts that proper training and support can offer you. Make sure everyone receives as much training as they need. Keep in mind that support is the invisible value that is a part of implementing a new EHR. in fact, any EHR that doesn’t provide support as a part of the setup or monthly fees is not likely to be a great match for your medical office. The cost saving initially may lead to a loss of productivity and revenue down the track.
4. Look for the ability to connect with patients
While your staff may receive training, often patients have no idea that you have moved to a new EHR system. For them, they may be comfortable with a paper based system, or phone calls to confirm appointments. If this is the case, take special care to coach your established patients through the new EHR process. Doing so will ensure a smooth transition and a better relationship between the doctor, team and patient.
While it may seem costly and time consuming, switching to a new EHR can open up new opportunities to your medical office. It can automate old systems, reduce costs, and even increase revenue. Look at a wide variety, but choose an EHR that is simple, up-to-date and good value for the services provided.