EHR and Health IT Consulting
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EHR and Health IT Consulting
Technical Doctor's insights and information collated from various sources on EHR selection, EHR implementation, EMR relevance for providers and decision makers
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Three Reasons Practices Should Be Using a Patient Portal

Three Reasons Practices Should Be Using a Patient Portal | EHR and Health IT Consulting |

If your practice hasn’t implemented a patient portal, chances are you and your patients are missing out on some convenient features. Patient portals are a necessity for medical practices today, benefiting both the patient and practice overall.


Patient portals can be a primary tool for engaging patients and improving inefficiencies in office workflow, reducing costs and meeting meaningful use requirements. Medical practices who’ve implemented portals are using them effectively to cut down on phone calls and time-consuming scheduling; communicate with patients more efficiently; share patient education/information and cut down on costs while also driving revenue.


Let's take a deeper look at why medical practices should be using patient portals in their practice today:


Patient Engagement

Portals empower patients to take more of an active role in their healthcare and promotes a more patient-centered relationship, resulting in better outcomes, patient satisfaction, and engagement. As a place for patients to conveniently access and provide health information, schedule appointments, see test results, request medication refills, send secure messages and pay for care, patient portals are a key driver in patients feeling more engaged in their healthcare. Portals, in general, create a more engaging environment for your patients while also fostering better relationships.


Office Workflow

Imagine the time saved for your staff when a patient uses the patient portal to schedule an appointment or send a secure message to ask a question, as opposed to calling in over the phone. Tasks being completed online by the patient presents significant time savings for a medical practice. According to Medscape, patient portals enable medical practices to work more efficiently and use resources more effectively, simultaneously improving office workflow. A good patient portal will be user-friendly for your patients and your staff, allowing them both to conveniently and efficiently complete tasks.



From a cost perspective, portals allow your staff to work more efficiently and decrease overhead costs. For example, by sending lab results or patient statements electronically via the portal, practices can cut down on paper, envelopes, and postage. In some cases, practices can also improve the collection of payments by sending electronic statements that can be paid online. Recent studies have shown that patient portals can also improve revenue during slow periods and reduce patient no shows.


Benefits of Patient Portals

  • Communicate securely, efficiently with patients
  • Easily share patient education material
  • Send automated reminders, alerts, and other important information
  • Improve payment collections by sending statements electronically
  • Facilitate Meaningful Use compliance
  • Efficient scheduling and prescriptions refills
  • Cut down on costs, wasted resources and inefficiencies
  • Improve revenue and patient engagement

Patient portals get patients more involved in their care in a modern, convenient way, while also eliminating redundant work, wasted resources and inefficient and costly processes for your practice.

Technical Dr. Inc.s insight:
Contact Details : or 877-910-0004

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How to Get More Loyal Patients

How to Get More Loyal Patients | EHR and Health IT Consulting |

The success of your practice is dependent on your patients. The more loyal patients you have, the better your practice’s growth. But good treatment alone is not sufficient. For loyalty, you need to build an emotional connection with your patients that makes them feel valued and cared about.

Establishing an emotional connection helps patients remain stress-free, adhere to your advice and talk about their health issues honestly. Let’s see the possible ways to create a connection with your patients when they visit your practice and after they leave.

During visit to practice

Stay calm: Off course, you have a very limited time of 15 minutes for face-to-face interaction with your patient. Being in a rush and showing impatience would look awful. Instead, you should stay calm and make your patient feel relaxed with a warm handshake or a pat on the shoulder.

Be empathic: You need to offer an empathic response, especially when discussing life-threatening diagnoses. Likely the response of patients get better and descriptive. You and your team need to develop empathy skills. Also, make conversation with patients; don’t conduct an interrogation. Along with health issues, discuss different subjects such as pets, celebrations, etc. that makes them feel comfortable and more like they’re talking to a friend. Be an active listener. It gives your patient silent support. Instead of looking at your watch or a laptop screen, nod in agreement to what your patient says. For emotional connection, it is necessary to listen to your patients, express empathy and offer personal warmth.

Follow-up plans

To ensure loyalty, you need to make efforts to stay in touch with your patients after their visit to your practice. This makes them feel cared for.

Emailer: Email is one of the best marketing mediums to interact with your patients. Connect by sharing health-related newsletters that focus on patient ailments or general health issues. Don’t send out the same mailer to everyone; rather, use segmentation. Craft each mailer to focus on a set of people based on age, gender, geography or ailment. Also, keep your newsletter crisp and concise instead of publishing long stories.

To get more leads, put a call to action (CTA) button at the top. Another major characteristic of a successful mailer is a catchy subject line. Set regular intervals for email campaigns. Too many mailers can get you dumped in the spammer list, but too few mailers can make you lose potential patients.

Social media: Another way to connect with your existing patients and potential ones is via social media platforms. So you need to stay active on your social media accounts. Follow a trend in your posts such as daily posts, weekly posts, etc. Showcase your thought leader personality by sharing your blog posts or webinars. You can send appointment reminders or general health tips via social media channels such as Facebook, Twitter, etc.

Website: Your website should have a patient portal where they can post their question, check their appointment schedule, view their test reports and much more. This is a kind of communication initiator that helps you connect better with your patients.

Seminars: Last but not least, participate in local healthcare campaigns and seminars to get involve with people living around you. Participate in school and college health camps. These places help you to interact with more people and showcase your skills and knowledge to your potential patients.

A connection is necessary for building any relationship. The better connections you have with your patients, the stronger your relationships will be. Subsequently, they will do word-of-mouth marketing for you, thereby building your practice.

Technical Dr. Inc.s insight:
Contact Details : or 877-910-0004

No comment yet.