Vendors talk about partnering with medical practices all the time – especially in the information technology (IT) world of electronic health records (EHRs) and practice management systems.
But, ask any physician about their IT solution and most will express dissatisfaction, unhappiness, or harsh complaints.
The reason? For the most part, medical groups are not trained effectively for integrating IT into their work flow.
Vendors complain that physicians just won’t make the time to be trained. Training is critical before going live on an EHR, and ongoing training is essential for optimizing the EHR implementation after go-live.
First-time buyers don’t know what they don’t know and have been lulled into complacency by the simplification of so many consumer technologies.
EHR complexity requires training in earnest and all too often the unknowing buyer eliminates many hours of training during initial negotiations with the vendor. The vendor is willing to go along with it because they want to make the sale of their software.
Effective use of technology can control and reduce operating costs in a medical practice. Technology can drive revenue, monitor reimbursement, and position and support a practice’s participation in payers’ new reimbursement models. But only if the practice is well trained in the utilization of that technology.